Citizen Charter of Grama Niladhari
| Serail Num | Service Provided | Service Provided By GN | Max time Taken to Serve |
| 1 | Issuing of character/resident certificate | If certificates are available | 15 min |
| If certifying the residency (Satisfied personally) | 03 days | ||
| 2 | Recommendation for income certificates | Giving recommendation to Divisional Secretary | 03 days |
| 3 | Issuing Valuation certificate | Giving recommendation to Divisional Secretary | 02 days |
| 4 | Assessment report | Giving recommendation to Divisional Secretary | 02 days |
| 5 | Certifying identity card applications | Certifying and submit to Divisional Secretary | 07 days |
| 6 | Cutting jack trees | To cut one tree | 01 day |
| More than one (If satisfied) | 03 days | ||
| 7 | Permits for timber transportations | Giving recommendation to Divisional Secretary | 02 days |
| Sealing of tree | ½ Day | ||
| 8 | Recommendation of gun license | Giving recommendation to Divisional Secretary | 03 days |
| 9 | Explosives | Giving recommendation | 03 days |
| 10 | Providing report on death persons | Report of natural death | 03 hours |
| 11 | Business Registration | Giving recommendation to Divisional Secretary | 03 days |
| 12 | Giving reports of complains | If it happened in existing year | 03 days |
| If it happened in previous year | 03 Days | ||
| 13 | Recommendation for public aids | Giving recommendation to Divisional Secretary | 03 days |
| 14 | Registration of past births | Giving recommendation | 03 days |
| 15 | Recommendation for scholarship applications | Giving recommendation to Divisional Secretary | 02 days |
| 16 | Permits for animal transportations | Giving recommendation to Divisional Secretary | 03 days |
| 17 | Giving assessments for ownership of lands | Giving recommendation to Divisional Secretary | 03 days |
| 18 | Recommendations for electricity & water | Giving recommendation | 03 days |
| 19 | Recommendation for ...... | Submit urgent reports to Divisional Secretary | 06 hours |
| Submit detailed reports | 03 days | ||
| 20 | Giving recommendation | 03 days | |
| 21 | Giving reports & recommendations for arising needs | Giving recommendation(If the document are available) | 03 days |
| 22 | Registrations of voluntary societies | Giving recommendations if there needed documents | 03 days |
| 23 | Duties on crown lands | Reporting of unauthorized residents | Immediately |
| Submitting other documents to Divisional Secretary | 07 days | ||
| 24 | Issuing permits for stone/sand | Giving recommendation to Divisional Secretary | 07 days |
| 25 | Permits of liquor | Giving recommendation to Divisional Secretary | 07 days |
| 26 | Duties as peace officers | Settlement of disputes | 03 days |
| 27 | Aids on presidential funds | Giving recommendation to Divisional Secretary | 02 days |
